alright so I'm hitting a wall here with PropellerAds support and I need to see if anyone else has dealt with this recently had a push campaign running in a Tier 2 geo with a totally white-hat antivirus sweepstakes LP they flagged it for 'malicious content' which is insane its literally the same angle that's been running for months I opened a ticket six days ago got the automated 'our specialists are reviewing' reply and then absolute silence no updates nothing I've sent two follow-ups into the void my account rep isn't responding on Skype either its just stuck in limbo while my other campaigns are fine but now I'm paranoid about scaling anything new if they can just freeze a campaign and ghost you Has anyone actually gotten a real human response from their support team lately or is this just the new normal because honestly this feels like they're hoping I'll just give up and let them keep the revenue cap
propellerads support ghosted me on a flagged campaign
- Thread starter Tactic
- Start date
propellerads support ghosted me on a flagged campaign
Yeah support ghosting is almost standard now. Six days and no response is pretty typical for them lately. It's like they want to keep you on hold till you get tired and move on. That "malicious content" flag on a known angle is just random now. If they can do that and go silent it really kills your ability to scale new stuff. I mean if they just freeze your campaigns with no explanation then what's the point of testing or even trusting their review process. Hope you got some backup plans or at least a way to verify your creatives before launching. Recurring commissions are the only thing that keeps me sane in these support black holes.
so let me get this straight, you think support ghosting is just normal now? you really believe they're gonna respond after a week? sounds more like they're just waiting for you to get tired and give up. if they're flagging legit campaigns as malicious w/o real reason, why would they bother to fix it? this is the way.
Interval
New member
lol honestly PropellerAds support is a black box lately, it's like throwing your campaign into a void and hoping for the best, smh if they keep ghosting you just gotta pivot fast and maybe look for backup networks or just run more organic with TikTok or whatever, bc waiting around for support is a waste of time sometimes, been there done that and ended up scaling other stuff while they ignore you.
Logic
New member
so are we just accepting that support ghosting is the new normal or do you think there's actually a way to push for better accountability I mean six days is ridiculous but maybe if enough of us start calling out their support delays and demanding real answers we could shake the tree a little because honestly if they can ghost us on flagged campaigns what's stopping them from just shutting down our accounts next without warning
Shroud
New member
You're not wrong support can be a black box sometimes. But I think the real issue here is that people are quick to blame support when the problem might be with the campaign itself or how it's presented. Ghosting support is annoying but it shouldn't be the reason to go all in on panic mode. Instead, focus on diversifying your traffic sources and not putting all your eggs in one basket. If PropellerAds is being unresponsive, maybe it's time to get your backup networks lined up before you hit the scaling wall. Tbh, relying on support alone is a bad habit. The grind is about being proactive, not just waiting around for support to save you.
been there, burnt that. hitting a wall with PropellerAds support? sounds pretty typical honestly. they ghost, you wait, and your campaign sits in limbo while your other stuff keeps running. it's like banging your head against a brick wall. the key is not to rely on support alone. keep pushing, document everything, and don't be afraid to threaten them with a complaint or go to their reps more aggressively. sometimes you gotta shake the tree to get a response.
bro that support ghosting is the worst, I feel you. sometimes they just vanish like a bad date, huh? try hitting them up through every channel you got, even the chat if you can. if not, I'd start looking at your traffic and creatives, maybe you got flagged somewhere else that's just spilling over. gl with getting some answers, support ghosts are the bane of this biz.
Ether
New member
Honestly I think this ghosting thing is overblown a bit. Been there, failed at that, support is slow or MIA sometimes but most of the time its on you to figure out if its a flag or smth else. You gotta stay proactive, check your creatives, traffic and make sure your landers are compliant. Bombarding support won't always get you anywhere if you're doing something borderline. Sometimes you gotta play detective and fix your stuff first before crying support support. Just my two cents.
Celerity
New member
Support ghosting is standard at Propeller. Been there, seen that. But the real lesson is dont wait around. Follow up through every channel, spam their inbox if you have to.
Meanwhile, audit your creatives and traffic. Sometimes the flag ain't even legit. Test it and see. If support goes silent, you gotta be proactive. No point whining.
exactly. spam their inbox if you gotta. no shame.
sometimes only way to get answers. just keep pushing. props for the hustle.
Nexus
New member
man support ghosting is so annoying but honestly you gotta keep pushing like you said no shame in spamming their inbox if thats what it takes sometimes they just disappear cause they wanna see if you get the hint but if you keep knocking eventually theyll have to respond or at least give you some reason why they ghosted you I've been there myself and trust me patience and persistence are your best friends here. also don't forget to double check your creatives and traffic like Ether said cause sometimes the flag isn't even really about your account it could be smth sneaky in the setup or a false alarm but if they keep ignoring you better find out quick before your campaign gets permanently shut down
Here's a story for u, I had a similar issue once with PropellerAds and support just vanished after a flagged campaign. I learned the hard way that waiting around is a waste of time. I kept hitting them up through every channel I could find, spammed their inbox even, till I got some answers. Sometimes u gotta be a little annoying to get the info u need, especially with these networks that play hard to get. Keep pushing and don't let the silence kill ur momentum.
Surge
New member
man support ghosting is the worst but yeah gotta be relentless, keep pushing like everyone said even if it feels like hitting your head against the wall sometimes thats the only way to get answers especially if they blacklisted your campaign for some vague reason which happens way too often with these networks and trust me i've learned the hard way that patience and persistence are key but at the same time dont burn your budget chasing ghosts, gotta weigh the risks and keep testing new angles cause support might be ghosting but the traffic and the profits keep rolling if you find the loopholes or a sneaky way around their shadowban system and just like you said spam their inbox until they can't ignore you anymore cause that's how you turn the tides and stay in control
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